Your privacy is important to us
Read how we protect and handle your information
What information we collect
We collect information such as your contact details, delivery address, order preferences, and communication history to fulfil your flower delivery and support needs.
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→Contact information for orders and delivery
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→Delivery and billing addresses
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→Order details and feedback
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→Payment processing details
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→Customer support messages
We only collect information necessary to complete your order and improve our customer experience. Your data is never sold to third parties.
How we use your information
We use your data to process flower orders, arrange deliveries, send service updates, and respond to your questions or requests.
Data may also be used for quality improvement and to personalise your experience, in line with privacy laws in Australia.
Your rights regarding data
You may request access to your data, corrections, or removal at any time. Contact us for further details or assistance managing your information.
Right to access
Request a copy of your data held by us
Right to correct
Ask us to amend incorrect or incomplete data
Right to erasure
Request deletion of your data, when allowed
Right to portability
Receive your data in a portable format
How we share your data
We share details only with trusted partners (like couriers) when needed to complete your order or delivery service.
We do not share personal data for marketing purposes and follow all Australian privacy regulations in handling your information.
How we protect your data
We use secure systems and encryption to protect your information during website and payment transactions.
Only authorised staff can access your data, and regular reviews keep our practices up to date.
Questions about privacy?
Address: Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61853740032
Email: content@pyloracendex.world